Policies and guarantees

Do you take Interac e-Transfer payments?

NO. Interac e-transfer payments are illegal for online sales in Quebec because they do not offer chargeback protection. However, you can link your account to a PayPal account.

Can I return or exchange a purchase?

YES. You changed your mind? No problem ! We offer the possibility of exchanging or refunding your products within  14 days after receiving the package. To do this, the products must be intact as well as in the original packaging.

Shipping costs are non-refundable and return costs are your responsibility. However, we will assume the postage costs for shipping a new product in the event of an exchange. We refund the product once it is returned and received at the workshop.

*** Clearance products are non-exchangeable / non-refundable. ***

Do you offer a guarantee? 

YES. We pay great attention to the material quality used as well as in the production of the final product.

However, sometimes certain defects can be invisible to the naked eye and cannot be detected. That is why we offer you a 60 day warranty on all our products, except BIBS pacifiers.To be subject to the warranty, the product must have been used properly, in accordance with the maintenance policies and rules indicated on the label or the packaging in which was presented at the time of purchase. It must be a normal usage and caused by an appropriate usage.

In these specific cases, we will send you a replacement item. No charge.

Can you notify me when a product is back in stock?

YES. The procedure is simple! On our online store, in the product page in question, all you have to do is click on the option "NOTIFY ME WHEN AVAILABLE". In this way, you will be able to leave us your email address and you will be contacted as soon as the product is available again.



Delivery and availability

Can I find Jululu products near me? 

YES. We have over 50 points of sale  all over the  province of Quebec, Ontario and New Brunswick. We also deliver across Canada. 

Would you like to find our products in your favorite store? Let your favorite retailer know, it will be our pleasure to welcome them to the Jululu family!

Is the turnaround time to receive my order fast?

YES. We prepare your shipment within 48 hours on working days. Delivery may take 1 to 5 days thereafter.

We offer expedited parcel delivery with Canada Post or Purolator, depending on the region served, at a cost of $ 8.99.

Regardless of your delivery method, a tracking number will be sent to you when your order ships.

For orders over $ 60 before taxes and after promotional codes, delivery costs are FREE (regular mail).

** We choose the choice of shipping service.

*** Prices and delivery times are subject to change during periods of high traffic (ex: Holiday season)

Why is the system charging me for delivery when the total price of my cart is above $ 60?

To get free shipping, your order total must be $ 60 or more before taxes, but after applying a promo code (if applicable).


Jululu Products

Are Jululu silicone products easy to maintain?

YES. The silicone is very easy to maintain. It is simply a matter of washing the product by hand in soapy water and then air drying. You will find the complete maintenance technique for each item in its product page.


What is the difference between Newborn pacifier clips and Minimalists:

Newborn pacifier clips are made with smaller beads than the Minimalist models and are therefore lighter. However, the length is the same!

How do I reinstall the fabric part of my rabbit ears rattle after washing?

We made a video with the steps to follow which is in the “Videos” section of our Facebook page. Click here to watch the video!

Are your products made in Quebec?

YES and NO. Transparency is a big value at Jululu, which is why you will always find the provenance of the item you want to buy in its product sheet. Since food grade silicone from North America cannot be sourced (for anyone), we have to turn to trusted suppliers overseas.

On the other hand, many of our favorite products such as our teething neck bandanas, pacifier clips, sensory awakening rattles, rabbit ears rattles, zipper friends and our perfect hair clips are handmade in Quebec from imported components. We also employ seamstresses and tailors to whom we offer great latitude in terms of work / family balance.. It’s one of our greatest pride!


BIBS pacifiers

What is the difference between BIBS pacifiers 0-6 and 6-18 months?

Pacifiers 0-6 months are a little shorter and the end of the pacifier is a little more rounded. The pacifier 6-18 months is slightly longer and more tapered. There is 0.5cm difference between the length of the 2 pacifiers. The shield is the same for both sizes.

What is the difference between BIBS rubber pacifiers and silicone pacifiers? 

Classic BIBS pacifiers are made of natural rubber. Rubber is softer than silicone and reminds a baby of the maternal nipple. Silicone on the other hand is more durable and can therefore be replaced less often than rubber. 

How do I know when to change the classic BIBS pacifier or another model with a natural rubber pacifier?

You have to trust the pacifier! If it's dilated, getting sticky, or you notice a difference in the color of the material, it needs to be changed. The important thing is to stay alert for signs of a change in the integrity of the nipple.


Why do I have to change my child's BIBS rubber pacifier?

Since the pacifier is made of natural rubber, it expands during use. To prevent baby from sucking on a pacifier that has changed its shape and is no longer suitable, the company suggests replacing the pacifier every 4 to 6 weeks. The time may be different depending on the use, for example, if several pacifiers are used alternately or if the pacifier is used only at bedtime.

Do you sell BIBS pacifiers at your points of sale?

NO. As BIBS pacifiers are not Jululu products, we cannot sell them to retailers and we do not know which outlet has them or not. This is the only product that we do not sell to stores directly.

Can I give my child the size of a BIBS 18+ pacifier even if they are older?

Normally, professionals suggest removing the pacifier in a child 2 years of age and older. That being said, at Jululu we always advise you to trust your mom's heart and your observations to make the right decision for your child.

What are the characteristics of supreme BIBS pacifiers?

The significant difference between supreme pacifiers and other BIBS pacifiers is the shape of the pacifier. This is flatter than the classic which is more rounded.

There is water in my BIBS pacifier, what should I do?

It doesn't matter what brand of a pacifier is, because of the air intake, it will keep a few drops of water inside when washing. To evacuate it, you have to squeeze the pacifier well and let it dry.